Support policy.

Every license includes lifetime updates and a period of technical support that starts on the purchase date.

Support periods

• Personal: 3 months
• Commercial: 6 months
• Agency: 12 months

The exact end date is shown on each purchase in your account.

What support covers

• Help installing and running the product as documented.
• Bug reports and fixes for documented features.
• Questions about how the code is structured.

What support does not cover

• Custom development or changes for your project.
• Debugging your own modifications.
• Hosting, server administration or third-party services.

Response time

We aim to reply within 2 business days (Monday to Friday, Asia/Jakarta time).

Get help

Email pixilus.studio@gmail.com from the address you bought with, and include the product name and your license key.